Privacy Policy

When you contact us for chimney repair, we collect the information you give us. That includes your name, phone number, email address, and the address where the work will happen. You may also tell us about your chimney or fireplace, and we keep those details with your request.

If you visit our website, we collect basic technical information automatically. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site running smoothly and to understand what visitors find helpful.

We use your contact details to schedule your chimney repair, send estimates, and keep you updated on the work. If you call or message us, we use that information to respond and to provide the service you asked for.

We also use your information to improve our services and to send occasional updates about Wire Neo. You can opt out of those updates at any time. We do not sell your personal information to anyone.

Our website uses cookies and similar technologies to remember your preferences and to see how people use the site. Cookies are small files that your browser stores on your device. They help us make the site faster and more useful for you.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.

We use trusted third-party tools, like Google Analytics, to understand how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and general location. They do not identify you personally.

We may also use third-party services for scheduling, messaging, or payment processing. These providers only receive the information needed to perform their specific task, and they are required to protect it.

We share your information only when it is necessary to run our business. This includes sharing it with our team members, subcontractors, and service providers who help us complete your chimney repair. They are not allowed to use your information for anything else.

We may also disclose your information if the law requires it, or if we need to protect the rights, safety, or property of Wire Neo, our customers, or others. We do not sell, rent, or trade your personal information.

We keep your personal information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or destroy it.

If you ask us to delete your information, we will do so unless we are required by law to keep it. We will let you know if that is the case.

We take reasonable steps to protect your personal information from loss, theft, and unauthorized access. These steps include secure storage, limited access, and regular reviews of our practices.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us.

You have the right to ask us what personal information we hold about you. You can also ask us to correct it, delete it, or stop using it for certain purposes. To make a request, contact us using the details below.

If you are a Connecticut resident, you may have additional rights under state law. We will honor those rights and will not discriminate against you for exercising them.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can delete it.

If we learn that we have collected information from a child under 13, we will remove it as quickly as possible.

We may update this privacy policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. We encourage you to review this page occasionally.

Your continued use of our website or services after a change means you accept the updated policy.

If you have questions about this privacy policy or how we handle your information, we are here to help. Call us, email us, or send a letter to the address below.

We will respond to your request as soon as we can.